TERMS & CONDITIONS

TERMS & CONDITIONS

So you know where you stand

referral

After speaking with Mirror Bridge it may be evident that Mirror Bridge is not be the right service
option for you. Alternative options will be provided to you should that be the case. A mental health
plan or a referral is not needed for Mirror Bridge to work with clients.

session times

Standard individual sessions are 1 hour. Family sessions can be 1.5 hours in length. The duration of
Family Dispute Resolution; General Mediations are 3– 3.5 hours in length.

CONFIDENTIALITY & PRIVACY CONDITIONS

Purpose of collecting and holding information

The information gathered will be relevant to session content as per each client related
conversation. Other relevant actions and goals will be recorded on a client file. The information is
retained to document the service processes and to inform future practice direction decided by the
practitioner.

Access to client information

At any stage, you can access your file information through the Freedom of Information ACT. Under
law your file will be held for 3 years.

Confidentiality

Your personal information will remain confidential unless:
1. It is subpoenaed by the courts, or
2. Disclosure of information that would place you or another person at serious or imminent
risk.

SESSION FEE

Payment for service is to be paid prior to the commencement of your session.
Please note that I do not offer a Medicare rebate. All fees will be inclusive of GST.

LATE CANCELLATION

If, for some reason, you need to cancel or postpone the appointment, please give at least 24 hours notice

Still have a question?

Check out our FAQ and Resources page, or even better, if you have any other queries, feel free to reach out to us. We are here to help!

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